Shipping & Delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and services. We will continue to meet the needs of all our customers and will grow up, delivering services beyond all expectations, anywhere in the world.
How do we ship packages?
Packages from our warehouse from China will be shipped to you by ePacket or EMS depending on the weight, size, and specifications of the product. Shipping from our US warehouse is shipped through USPS. Products from other countries will be sent through the most authentic procedures.
Do we ship worldwide?
Yes, we do. We provide free or standard shipping to over 200 countries around the world. However, there are some locations, which are not smooth to ship. If you happen to be located in one of those countries, we will contact you or seek for better ways.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products you consent that, one or more packages may be shipped to you and may get extra custom fees (if applicable), whenever they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our average estimates:
|LOCATION||*ESTIMATED SHIPPING TIME|
|United States||10-20 working days|
|Canada, Europe||10-20 working days|
|Australia, New Zealand||10-30 working days|
|Mexico, Central America, South America||15-30 working days|
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order/s shipped that contains tracking information. If you haven’t received tracking info within 5 working days, please contact us.
If the tracking system says “no information available at the moment”.
For some shipping companies, it takes 2-5 working days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will your item/s will be sent in one package?
For logistical reasons, item/s in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, feel free to contact us at firstname.lastname@example.org and we will do our best to help you out.